(Global Positioning Systems) for many years. I would have to put myself back to around 1998 with the first being a Garmin XL. I have had many Garmin GPS’s over the years and still have some that are pretty old. Those are ones that I will loan out; knowing I might not get them back or in good shape. A number of months back I bought a new Garmin Montana 600, the latest in technology and very fast in the field. I loaded it with the onX HUNTsoftware that comes out of the great state of Montana. One of the reasons I am posting this post is about the great service I received about 3 weeks ago. I was having problems with the Montana 600 when it came to typing in names of waypoints and locking up while doing so. It had made it through the fall hunting season which was good. This is the first Garmin to ever give me issues that I could not fix by doing an update on-line. I sent an email to technical support at Garmin and told them the numerous issues on the Montana 600 I was having. When I sent the message off, I got an email back to my home email that it would be three (3) working days for a response on my issues. The next day I get another email that had someone to call and a name, if I remember it was James M. In the message I was told that Garmin Technical Support felt I could do a Master Reboot on the device and that should take care of it. I did the Master Reboot and it helped a little, so I did twice more to see how it would really work. It did not fix the problem! Now what was I going to do! The next day I decided to call the 888 number and explain that the Master Reboot did not work and that it was the first Garmin of the many I have or have had to not work properly. I got a young man name Chris on the phone within like one (1) minute of the call! Such a deal someone answers the phone and was very polite. I talked with Chris for a few minutes and within those few minutes he told me he lived in Salem, Oregon and had worked for Garmin for a number of years. Now I was floored that I had someone living in the U.S.A., doing support and be able to understand them. Now here is the good part of our conversation about the Montana 600, Chris felt that I needed a replacement (new), since the Master Reboot did not work. He told me to get it in the mail and that he had sent all the codes and address to my email with instructions. The next day I got the Montana 600 into the U.S. Mail to Kansas, yes the U.S.A. Kansas. Chris told me that it would be about 3 weeks before I would get the replacement in the mail. Well turn around was 2 weeks total for me to get my hands on the Montana 600 new in the box. Before the Garmin Montana 600 was sent off, I contacted Matt with onX HUNT software Matt let me know that he would give me a new un-lock code to load the Hunt Oregon for Garmin or Hunt Northwest for Garmin on the new Garmin. Two great companies to work with when it comes to GPS products! Garmin makes a superb product for everyone, whether it for the hunting, aviation, hiking, fishing, automobile, motorcycles, Recreation Vehicle and runners. There is software updates for the devices that are always Free. You can do this via your computer via the Free Web Updater software.
